TESLA Rent-A-Car JAPAN (hereinafter ‘our company’) comply with Personal Information Protection Act and other related regulations. Our company recognizes that it is a significant social responsibility of the company to handle the personally identifiable information (hereinafter ‘personal information’) held by us properly. And our company has established the following basic policy regarding the protection of personal information.

1. The establishment of a system protecting personal information
Our company ensures that executives and other employees recognize the importance of protecting personal information and establishes a management system for personal information protection. Furthermore, our company articulates management rules for the acquisition, use, and provision of personal information, ensuring its proper management.

2. The acquisition of personal information
When acquiring personal information, our company will disclose or notify the purpose of use, and obtain it through lawful and fair means within the scope necessary to achieve the intended purpose.  The personal information obtained by our company refers to personal information provided by customers to our company, as well as personal information acquired by our company or provided by outsiders (including personal information contained in audio, visual, or image data).

Additionally, when customers use our ‘Customer Support,’ our company may record conversations to verify the information discussed.
Furthermore, please be informed that our company uses caller ID to contact customers for follow-up purposes.

3. The handling of personal information

1) Use within the scope of the intended purpose
Our company will not use the personal information obtained in accordance with the above provision beyond the scope of the stated purposes without the customer’s consent.
Our company respects the rights of customers regarding personal information and will sincerely respond in accordance with legal requirements when customers request disclosure, correction, cessation of use, or deletion of their personal information. The personal information obtained by our company will be used for the following purposes:

To provide sales-related information about products and services handled by our company.
To conduct product and service planning, research and development, quality improvement, as well as customer satisfaction surveys, and fault diagnosis for product, aiming to enhance customer satisfaction.
As part of certain products or services (e.g., vehicle management services using in-car cameras), to provide the following personal information to the corporate or individual users of the relevant products or services.
Personal information to be provided: Images or footage captured by in-car cameras that include individuals. This applies only to data obtained from vehicles used by the corporate or individual users of the relevant products or services.
To perform necessary tasks for responding to customer inquiries and delivering prompt services.
To conduct necessary operations for responding to customer inquiries and ensuring　 prompt service delivery. Furthermore, when providing information to customers through TOYOTA dealerships, our company will disclose personal information to the TOYOTA dealership.
If you consult our ‘Customer Service,’ our company may provide the following personal information to Toyota dealerships or affiliated companies of ours, as necessary, via telephone, document, electronic media, etc., to ensure appropriate handling.
However, upon customer request, our company will stop providing information to TESLA Rent-A-Car JAPAN or affiliated companies.
Personal information to be provided: Name, address, age, telephone number, and information concerning customer inquiries.
The other purposes for which personal information was disclosed or notified at the time of its acquisition.

2) Appropriate use of personal information
Our company will not use personal information obtained in accordance with the above provisions in ways that may facilitate or induce illegal or unfair acts.

3) Security measures for personal information
Our company implements appropriate organizational, physical, and technical security measures to prevent unauthorized access to personal information and to prevent its loss, destruction, alteration, leakage, and other risks related to the security management of personal information. Additionally, we strive to provide education and awareness activities on personal information protection to executives, employees, and others handling personal information, and implement appropriate human resource management measures for the protection of personal information. Furthermore, when handling personal data abroad, we will ensure understanding of the local regulations and systems concerning personal information protection in that country, and implement appropriate security measures.。

4) The provision of personal information to outsiders
Our company will not provide personal information obtained in accordance with the provisions stated above to outsiders without the customer’s consent, except as permitted by the Personal Information Protection Act and other relevant laws and regulations.

5) Management of entrusted parties handling personal information
Our company may provide personal information obtained in accordance with the provisions stated above to subcontractors to the extent necessary to achieve the stated purposes disclosed or notified. In such cases, our company will ensure that subcontractors handle the provided personal information appropriately and manage it appropriately.

4. Response to accidents
If a personal information leak or other incident occurs, our company will conduct investigations into the facts and causes, implement measures to prevent secondary damage and recurrence, and respond appropriately.

5. Continuous improvement
Our company is committed to continuous improvement to ensure the proper handling of personal information. We will also reflect these improvements in this basic policy as necessary.

6. Public disclosures etc.
Our company provides information related to the use of personal information in accordance with legal requirements through our company website.

Public disclosures
7. Contact etc.
Customers may request disclosure of their personal information held by our company or records of third-party disclosures through our designated procedures. If you wish to request disclosure of your personal information or records of third-party disclosures, please contact our ‘Customer Service Center’ as listed below. Let us provide you with guidance on the procedures required for disclosure. For other requests such as correction, cessation of use, or deletion of your personal information, questions about security measures regarding personal information, or any inquiries and consultations related to personal information, please contact our ‘Customer Service Center’ below. In all cases, our company will handle matters appropriately in accordance with the spirit of the Personal Information Protection Act.

Helpdesk for inquiries related to the handling of personal information
Customer Service Center
Contact details

Please refer to this for information concerning the handling of driving environment images captured by in-vehicle cameras.